Mitchie has over 6 years of experience in handling both customers and FLAs -- may it be over the phone, email, and even live chat. She has been speaking to people of diverse races all over the world, especially when she was handling an international financial account. She’s been through e-commerce, sales and customer service, medical record-retrieval agent, and email support specialist. Communication with the aim of client satisfaction is her best forte.

Aside from work, Mitchie loves music – which helped her finish her college degree. Now that she is already a mother, she spends more time singing with her kids, keeping her neighbors awake on siesta time.